Hardcore Horsepower, LLC: Warranty, Returns, Layaway, and Pricing Policy
Store Pricing Policy: While Hardcore Horsepower, LLC continually updates its prices to remain competitive; we reserve the right to change prices on any item or service at any time.
Shipping: We ship ground services via UPS or USPS, at our discretion, and only to PayPal verified/confirmed account addresses unless otherwise stated. We do not ship to P.O. boxes or unverified/unconfirmed addresses
Return Policy: Returns accepted on new, unused, unmodified, uninstalled items in original, undamaged packaging only within 14 days date of Customer Invoice. Complete engines are excluded from all returns for refunds. See below for Engine Warranty details. A 20% re-stocking fee will be assessed on all special order parts, (i.e. parts we do not have in stock at time of your purchase), or substituted parts, (i.e. items you requested, that were not listed specifically, or changed from, our original advertised text), as well as on all non-defective parts returned and any returns due to buyer's decision/error. All original parts/products, boxes, packaging, warranties, instruction manuals, and literature must be returned with the equipment, and must be in "NEW" resalable condition, subject to evaluation by Hardcore Horsepower, LLC representatives. Buyer is responsible for all return shipping fees on any item purchased. Any/all shipping fees paid will not be refunded.
Deposits: All Deposit Payments are non-refundable.
Layaway: No-interest 6- or 12-month Layaway program. Terms: Minimum 20% deposit due up front. The remaining balance will be divided into 5 or 11 equal payments. Each payment will be due on, or about, the 1st day of the following month and on or about the same business day of each month thereafter until the balance is paid in full. Products will be built and/or assembled, and/or ordered and shipped, only after full payment has been received. All Layaway deposits and payments are non-refundable.
Layaway Period Price Increase Terms: If a price increase is required on any item purchased utilizing our Layaway program, Buyer will be responsible for paying the addition costs of the increase and their remaining balance will be adjusted to reflect the price increase.
Layaway Cancellations: If Buyer chooses to cancel Layaway transaction for any reason, Buyer will forfeit any and all deposits/payments made up to that point. If Hardcore Horsepower, LLC has purchased any parts required for a Layaway transaction prior to Buyer’s notice of cancellation in writing, those parts will be given to Buyer, at current sale price value, in lieu of a refund and Buyer will forfeit any and all rights to report Negative Feedback for our eBay store.
Product Warranties/Guarantees, Limited New Product Warranty: New merchandise sold is warranted against defects of material or workmanship for a length of time determined by the new product manufacturer. Any alterations, improper installations, or improper use/selection of products will void all warranty/s. Any crankshaft that has been balanced, or any component that has been bored, honed, or machined/altered from its as-shipped state is not returnable for any reason. Inspect your order upon receipt and immediately contact Hardcore Horsepower, LLC in writing if there are errors, omissions, or defective parts. Any shipping/invoicing errors made must be corrected within 5 days after receiving the merchandise. MAKE SURE TO CHECK YOUR PARTS to ensure that what you received is what you ordered before altering or installing it (this applies to misboxed/miscoded items as well). Once the part has been altered or installed, all warranties against defects of material or workmanship are void and the parts are not returnable. Certain manufacturer’s warranty exclusions may apply. All merchandise warranties are limited to replacing or repairing of the parts only. Hardcore Horsepower and the manufacturers will inspect all parts to determine the proper course of action. Any claims for other damages, labor, towing, freight/shipping, or time/money lost/spent will not be honored.
Street and Pump Gas Engine Warranty: Due to the nature of its one-of-a-kind, high performance engines, Hardcore Horsepower LLC offers a limited 36-month/Unlimited-mileage warranty against engine component malfunctions on complete turn-key, dyno-tuned engines only, (ECU, electronic components, and nitrous, turbo, or blower/supercharger components excluded). This warranty is valid only if the engine, ECU (if equipped), all required engine mechanical and electrical components, all wiring, all cooling system components, all fuel system components, all progressive nitrous controls, all motor oils and/or lubricants, all filters, and the proper fuel and spark plugs are installed and run during the entire warranty period as recommended by Hardcore Horsepower, LLC. This warranty does not cover damage to the engine or any of its components caused by, or as a result of: detonation or pre-ignition including but not limited to damaged pistons or rings, damaged cylinder heads, valves or gaskets, damaged cylinder walls, improper pre-lubrication prior to start-up, misuse, abuse, racing, over-revs (i.e. Burn-Outs, Powerslides, etc.), under-revs (i.e. too low idle rpm), customer neglect/negligence, incorrect, inappropriate or unapproved installations, use of non-approved fuels/oils/filters/spark plugs, any unapproved changes to any of the supplied engine parts, any unapproved changes to the ECU or its programming, any unapproved changes or modifications to the supplied NOS, turbo, or blower/supercharger systems, or any unapproved tuning or modifications to any part of the engine as supplied by Hardcore Horsepower, LLC. All customer-initiated tuning and/or modifications must be pre-approved in advance by Hardcore Horsepower, LLC or its authorized representatives for warranty to remain in effect and valid.
Warranty covers repair or replacement only, at Hardcore Horsepower’s sole discretion, of damaged or defective engine components purchased entirely from, supplied by, and installed by Hardcore Horsepower, LLC. The complete engine, fully equipped as supplied by Hardcore Horsepower, must be returned to Hardcore Horsepower’s facility for any/all warranty claims and/or inspections. Warranty does not cover any fees, taxes, freight/shipping, time/money lost/spent, or labor charges to remove and/or reinstall parts or engine for warranty inspection and repair purposes. Warranty does not cover any damage to any components or any items not purchased entirely from, supplied by, and installed by Hardcore Horsepower, LLC. All products used in Hardcore Horsepower engines are subject to, and protected against defects in original workmanship and materials by their full manufacturer’s warranties. Warranty period begins when customer takes possession of engine. Additional terms may apply.
Hardcore Horsepower, LLC reserves the right to change or modify any/all policy terms/details at any time without further notice. All policy terms/details modifications will apply to all sales, past, present, and future and will be effective retroactively to any/all pending sales.
Validity: If any portion of this Agreement is held to be invalid, its invalidity will not affect the validity or enforceability of any other provision of this Agreement.
I have read, and fully understand and agree to comply with all the terms and conditions outlined in this entire Agreement.
Print Name: ___________________________________________________________________
Hardcore Horsepower & Dyno, LLC
109A Beasley Dr.
Franklin, TN 37064